If you are not satisfied with the conduct of an Official Visitor or have a suggestion for improvement, please first consider raising your concerns with the Official Visitor directly.
If this does not resolve your concerns, or if you are not comfortable doing this, you can make a complaint by contacting the ACT Official Visitors Executive Officer through the contact methods below.
We ask that you outline your complaint as clearly and accurately as possible and provide us with any supporting documents and correspondence. You should also be clear about the outcome that you want. For example, do you want an explanation about why something happened, or would you like an apology?
You can make a complaint by contacting the Executive Officer through:
Post: ACT Official Visitors, GPO BOX 158, CANBERRA ACT 2601Email: ovs@act.gov.auPhone: 02 6207 0978
Alternatively, you can lodge a complaint through the following complaints form:
